FAQs

Currently, all in-person consultations are by appointment and as needed only. We take the health and safety of our customers and staff very seriously, and do our best to prevent the spread of COVID-19 by complying strictly with existing safety measures and regulations.

Our professional and friendly team is always on hand to provide you with any help you need. We receive and respond to all queries that come through our user-friendly website, which is also designed to provide a simple and easy way to browse, select, customise, and pay for your purchases.

No, you don’t have to. However, you do need to make sure that you select the appropriate size and material before confirming your purchase from our online collections. For special customisation requests, you will have to submit additional information.

After your order is confirmed, our design team will contact you within 3 business days to set up an appointment to double-check the measurements provided and to confirm the materials selected.

After you make your purchase, we will contact you within 3 business days to make an appointment to confirm measurements on site. Once this is done, we will set a date for installation to begin. This may be up to 2 weeks after on-site measurements have been taken. Once installation begins, the entire process may take a day or up to a week, depending on the scope of work.

Yes, you can customise your built-in furniture according to the size you need and your choice of finish. This can be done when you make your selection and before you add your purchase to your cart.

Customers also have the option to request for brand new custom designs, at a separate cost. For this, you will need to provide us with a floor plan, description of the furniture you want along with sketches or images, and the dimensions required. Once we have this information, we can then provide you with a quotation.

Besides installing the furniture that you purchase from us, we do not offer ancillary services such as electrical cabling, plumbing works, dismantling and disposal of existing furniture. At your request, however, we can recommend trusted vendors in the respective fields.

To get a full refund for your order, cancellations must be made at least 3 business days before the scheduled appointment to take on-site measurements.

You will receive 50% refund if cancellations are made within a week after on-site measurements are taken.

There will be no refund if cancellations are made more than a week after on-site measurements have been taken.

Any modifications must be confirmed during on-site measurement, and not after.

Yes, we do. There is a 6-month warranty for hardware including parts like hinges and drawer tracks. The warranty excludes surface damage resulting from external force.

If you do experience any problems during or after installation, please contact the Ohana team for assistance. We are available via Whatsapp text at +65 8742 4096 and email at ohanaconcept19@gmail.com.

No. The warranty period starts after installation has been completed and customers have signed off on all post-installation checks. Your warranty lasts for 12 months from the completion date.

We accept payments via PayPal, Arrow and PayNow. For customised orders, we accept payments via bank transfer, and cheques.

Yes, you can make payment in instalments via Atome or GrabPay. For alternatives, you can make a request via Whatsapp text at +65 8742 4096  or email at ohanaconcept19@gmail.com.

No, there isn’t. Our prices cover installation of all built-in furniture purchased from us.

For built-in furniture that has been installed, we are unable to accept exchanges or provide refunds.

After installation is completed, customers are asked to do a thorough check to make sure that they are satisfied with their furniture and the way it was installed, and to sign off accordingly.